Customer Support

Extensive expertise and resources for airlines' and MROs' operations

ABOUT OUR CUSTOMER SERVICE

Vast technical expertise and global resources

24/7 Customer Support Centers
In-the-field customer and product support teams
Customer technical training (hands-on and digital)
Engine monitoring and diagnostics
Spare engine leasing
Data-driven fuel management and flight operations consultative services

Customer Teams

Global support of more than 250 representatives on-site

Today, there are more than 250 technical service representatives on-site with airlines in more than 50 countries, and more than 40 maintenance, repair and overhaul (MRO) provider facilities around the world.

CFM provides 24-hour support for Aircraft on Ground (AOG) issues, spare parts and spare engine requirements, and technical assistance, while our Technical Training facilities in the U.S., France, China and India provide comprehensive, hands-on and digital maintenance training for all engine models.

MONITORING AND DIAGNOSTICS

Delivering real-time support. Increasing time on wing.

With hundreds of customers and thousands of engines monitored, CFM’s monitoring and diagnostic services capitalizes on automated and integrated systems, its extensive technical knowledge, its fleet experience and a global service network so airlines can make the best maintenance and logistical decisions.