Customer Support

Extensive expertise and resources for airline and MRO operations

Vast technical expertise and global resources

24/7 Customer Support Centers
In-the-field customer and product support teams

myCFM customer PORTAL

A global network of technical service representatives

250 technical service representatives on-site with airline customers in more than 50 countries, and 45 CFM maintenance and repair facilities around the world.

Access the new MYCFM Portal

Customer Teams

Global support of more than 250 representatives on-site

Today, there are more than 250 technical service representatives on-site with airlines in more than 50 countries, and more than 40 maintenance, repair and overhaul (MRO) provider facilities around the world.

CFM provides 24-hour support for Aircraft on Ground (AOG) issues, spare parts and spare engine requirements, and technical assistance, while our Technical Training facilities in the U.S., France, China and India provide comprehensive, hands-on and digital maintenance training for all engine models.

MONITORING AND DIAGNOSTICS

Delivering real-time support. Increasing time on wing.

With hundreds of customers and thousands of engines monitored, CFM’s monitoring and diagnostic services capitalize on automated and integrated systems, its extensive technical knowledge, its fleet experience, and a global service network that enable operators or make the best maintenance and logistical decisions.